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IT-Service management and ITIL®

IT-Service-Management is a "Best-Practice" – regulation in order to guarantee a service-oriented IT-Management. Corporate IT as service partner. By means of IT-Service management IT services may be improved, processes may be optimized and therefore costs may be reduced on this behalf.


The trend towards IT-Service-Management comes from Great Britain. In the nineties, the government-owned Office of Government Commerce developed regulations with respect to purchasing IT services. Meanwhile the system ITIL® has asserted itself due to global distribution and now serves as standard for the optimization of IT organizations. Today this is being further advanced by AXELOS. AXELOS is a joint venture between Cabinet Office and CAPITA plc in Great Britain, using and implementing Best Management Practice-Portfolio, including ITIL ® and PRINCE2 ® Standards on a global scale.

Qualification of Personnel (ITIL)

For the ITIL® -Regulations there are the following, consecutive qualifications:

  • ITIL® Foundation
  • ITIL® Practitioner (Intermediate)
  • ITIL® Service Manager (Expert)

The Foundation examination is very common, confirming an elementary knowledge. The qualification scheme can be used until the final qualification setup in classes and qualifications thereof.

Quality Assessment for Organizations (ISO 20000)

By transfer of the ITIL®-Regulations into an official ISO standard, organizations are now able to verify an organization status in accordance with ITIL® by means and application of the ISO 20000 Standard on this behalf.

ITIL® is focused on services and adaptation, adding additional lifecycle dynamics thereof. LUTZ & GRUB AG offers ITIL® Foundation certifications and consults accordingly on this behalf.

LUTZ & GRUB AG is one of the first ITIL®-developmental corporations within continental Europe as well as worldwide, accredited by OGC and acknowledged by EXIN as official training provider: http://www.exin.com/DE/en/home/

Contact: Corinna Glander cglander@lutzundgrub.de


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