IT-Service-Management is a "Best-Practice" – regulation in order to guarantee a service-oriented IT-Management. Corporate IT as service partner. By means of IT-Service management IT services may be improved, processes may be optimized and therefore costs may be reduced on this behalf.
The trend towards IT-Service-Management comes from Great Britain. In the nineties, the government-owned Office of Government Commerce developed regulations with respect to purchasing IT services. Meanwhile the system ITIL® has asserted itself due to global distribution and now serves as standard for the optimization of IT organizations. Today this is being further advanced by AXELOS. AXELOS is a joint venture between Cabinet Office and CAPITA plc in Great Britain, using and implementing Best Management Practice-Portfolio, including ITIL ® and PRINCE2 ® Standards on a global scale.
For the ITIL® -Regulations there are the following, consecutive qualifications:
The Foundation examination is very common, confirming an elementary knowledge. Since 2007 a new qualification scheme is in the developmental phase which can be used until the final qualification setup in classes and qualifications thereof: ITIL® V3 qualification scheme
By transfer of the ITIL®-Regulations into an official ISO standard, organizations are now able to verify an organization status in accordance with ITIL® by means and application of the ISO 20000 Standard on this behalf.
ITIL® is a registered trade mark of AXELOS Limited
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